I'm getting really sick of people who have no manners. Phone etiquette should be a required course in high school. Now I hate to talk on the phone, I hate it, but I still know the appropriate way to have a conversation with someone. I’m not talking about calling one of my friends or family, I’m talking about people who call the hotel. It is not uncommon for me to answer the phone here and the person on the other line is in the middle of a conversation with someone else. You know what I do in that situation? I hang up. I do not like it when people waste my time. You called me. Or, they call to make a reservation and are completely unprepared, they don’t know the dates they need to stay, or what type of room they want, they don’t have their credit card ready, they don’t have a pen to write down their confirmation number even though they insist on making me wait five minutes while they rummage around because they really need that number. To me, it’s just plain rude. To add the icing on that particular piece of cake, they don’t say please or thank you either. Okay, that’s fine, I know I get paid to do this job, but a little appreciation for the service I just provided you would go a long way.

The phone isn’t even anything compared to the people I see in person. They are just as bad, or most of the time worse. They’ll come to the desk to check in, I smile and greet them and they slap their credit card down on the desk. They don’t say hi, or smile, or even tell me their name so I can pull up their reservation. I don’t understand this; I don’t get it at all. What I started doing was just staring at them when they come in like that. I ignore the cc slapped down in front of me, I greet them and ask what I can do for them and then I just stare until they say something. If you want something from me, even something that I’m required to do for my paycheck, you will ask me. I can’t make you ask me nicely, but I can make you ask, and you will or I’ll stand at this desk and stare at you all night.

These people do not know the words please or thank you either. I know I’ve probably said this a million times by now, but I will bend over backward for a guest that is pleasant and polite and asks me nicely for something. When these people come in here and tell me what I’m going to do for them, automatically they have just ruined any chance that I will do any such thing. I 100% refuse to do something for you that you, a guest, tell me to do. On the other hand, I will put 100% effort into doing anything you ask me.

I think about this a lot, especially now that we are getting a little more summer traffic, why don’t these people have manners? I know I was raised with manners; these were the rules, as I knew them:

Say please and thank you when someone does something for you. You will say these words every time.

You will speak calmly and directly when there is something wrong, you will not shout, or use bad words.

In order to receive, it is required that you ask.

In regards to asking, this will be done respectfully or will not be done at all.

And finally, my favorite one, the one I want to make a sign of and put everywhere, you are entitled to nothing you haven’t earned for yourself.

I plan to raise my son the same way, but it seems there is an entire population of people out roaming around who have never heard of any of these things. Sad, that’s all I can say, it’s so sad to me that we, as human beings, cannot even treat each other with common decency.

Anti-wrinkle cream there may be, but anti-fat bastard cream there is none.

*end rant, thank you for your time

In other news, the spare room, soon to be Muffin’s room, is almost completely cleaned out and ready to be decorated. Mommie is coming to visit in a few weeks and we’re going to get the crib and put it up. I think it will feel much more like a babies room when we get that done.

I have about three months left until every part of my life is changed forever. I think the hardest part about being pregnant is the waiting. I don’t like being patient, and this has definitely been a test of my patience, in many, many, many ways.

Unfortunately one of these days my patience will break and I’m willing to put a fair amount of money down that a guest is going to get the brunt of that. I’m just waiting for the day…