Yesterday person in the Benefits Office called me back and said that she had called the online pharmacy and waited on the phone while they put my information in the system. I'm going to write an "attagirl" letter for her. Nothing like a little positive reinforcement.

Then I called the CVS/Caremark pharmacy (I get my meds ordered online). They did have my information in the system, as claimed, but the ditz with whom I spoke really didn't have a grasp of what prescription was being processed and the difference between atorvastatin and simvastatin (two diferent meds).

That was OK, actually. She was willing to process anything on my list, so I told her what I needed. I will hope that she got it right.

But the important thing is that she was helpful and really trying to be of assistance, and was willing to stay with me until we got it settled to my satisfaction. Accuracy? We'll see.

Before I retired, I stocked up on the basic meds (all 3 of them) that I take, and missing a dose is no big deal anyway. So I'm good for another 6 weeks, if that's what it takes.

How on earth do people cope when they don't understand how to deal with "customer service" and haven't any way to prepare for system failure? Don't know how to read or understand a prescription website, don't have computer access, etc.?

Who was it who said he wasn't worried about the "very poor"?