TheByc'sBlog

TheByc'sBlog
My Many Hats

2009-03-06 10:56 PM
Friday Events at the Shack

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Mood:
Annoyed

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One of our "triplets" was transferred to another location on the first. Today was the first day that I noticed.
Usually Fridays go so poorly, with the three of them talking amongst themselves so much that all of us feel left out.

With Fabby gone, the day went much better, although the one remaining hourly manager still treats me like crap.
Seems everything I do is not good enough, and when I try extra hard to get along with her, something always goes wrong. She always puts me into a lame crew position, never anything with any thinking skills involved. She must not realize that on Monday, Tuesday and Wednesday, I am the only manager working most of the day, with the two salarieds off the floor most of the time.
Whatever, it is easier on my mind, but it puts me into positions that I am not too familiar with for long periods of time. Today, I was the front counter person.

"Hi, may I take your order? 10,000 times, over and over, and over...what a waste of my talents...and my patience to be honest.

We were very busy at noon. Very busy...The owner of the place came in to drop off our paychecks, and asked one of the twins (I changed their moniker) "Who else is helping taking orders on the front counter?" Since they had no answer, the owner took the job herself, and helped me for 20 minutes or so, as I had a line to the door that whole time. As she took her first order, I greeted this older man. What an ass he was! He asked me this question, "What is a perfect pal?" I said, "I don't know." He again asks, "What is a perfect pal? It is on the sign over there." Now I cannot see where "over there" is, and I don't normally go around the store each morning, seeing if there is any new signs I need to know these silly answers to. He insists there is a picture, and he wants to know what a "Perfect pal" is. Then he says to me, "Are you a manager? And you do not know? Who is in charge here?" I get Lily’s' attention, and ask her what a perfect pal is, and she too has no idea. As this man is absolutely going off, I take the 50 foot walk from my end of the counter, to the other end, walk through the lobby FULL of people, back to the same end I was on the other side, but another 10 feet further, and 5 feet outwards to see what the hell sign he is talking about. The sign has a picture of a parfait, and says, "Latte's Perfect Pal". Now if he would have described the cup with white stuff and fruit, I would have guessed, but he had to yell and make a scene.

I took the long walk back to my position, grabbing a parfait from the display cooler on the way, to show him, but now I am pissed, as the owner took about 3 separate orders while I have been dealing with this ass. I took great pains in describing every detail about a parfait to him, so I would not leave anything out. then....yeah...he didn't want one. He just blurted out his order so damn fast that I could not keep up. asshole...

A man came in with two pre-teen age boys. The boys both get complete meals, sandwich, fries and drink; the man, just a sandwich...then, he sees that the sweet tea is only one dollar, for any size, yes any size, one dollar. He then has the balls to ask me, if he can just order a sweet tea, and fill the cup up with soda. I said, "Yes, you could do that, but it is cheating the system, and it is your karma that will one day come back and get you, not me." He got a soda instead, I have no idea what he put into his own cup. The woman that was ahead of him in line heard the whole conversation, and when he took his cup to the drink tower, she said I handled him well, and could not believe he had wanted to get away with that, in front of his boys.
I said it happens all day, every day.

Two or three times a week, this little boy, maybe 5 or 6 years old is there. We never really notice him when he first comes in, but after he has been there a while,
he comes back to the counter asking for a toy. We then recognize him, and tell him that we sell toys separately, but they are $1.84 with tax He will need that
much money to buy one. He will try with every person I have working, asking for a toy. He will come back with one dollar, saying he wants a toy for a dollar.
I again tell him no, it is more money than that. He says grandpa wont give him any more money. I say I am sorry, but that is what it costs. Tonight, he tried panhandling money from paying guests. His grandfather speaks no English, and this kids walks all over him. the first time this happened,
I think we may have given him a toy. I cannot have a little boy bothering everyone. Last week, I gave him a cup, and he filled it with soda. Tonight, he asked for a cup, and I gave him a glass of water. This goes on for an hour and a half, maybe two hours.

Oh, and the freezer door today. Since we had a salaried manager there, ultimately everything is under her control. Agustina went into the walk-in freezer for whatever, and the top hinge on the door came off...CAME OFF! The door fell onto her, and was caught by the bottom hinge only. It hit her arm, and she is bruised. I do not know how much a door weighs, but my brother Gary does, and I am sure he will tell us on a comment when he reads this. I am guessing it is more than 200 pounds. Perhaps a LOT more. so, the door is sitting catty-wompus, and air flow like crazy. Agustina tells both of the twins about it, since they are in charge today. Lily tells Agustina that "B" works tomorrow, and can deal with it...WHAT?...So, I take my lunch break, sit and eat, and talk to Agustina about all of this, and then I go look at it on my break. This thing needs to be dealt with today. The sooner the better.

I send a message to the company’s maintenance guy, telling him the situation. He was at our store this morning, and is now way out in Monroe, near his home, and our other three stores. He had no intention off coming back our direction today, but this really sounds as if he needs to. He wants to know what Lily’s take on it is. She is standing right there by me as I talked to him, so I ask her, and he overhears her words, finally believing me that she has no cares about the door. He tells me that he needs to look in his van, and at his home for the parts he thinks he may have to fix it. Just be very careful with it for now.
I got the door back into place, but it will fall the next time it is opened, but at least it is shut for now.

He calls me back an hour or so later, and says he had to order a part, but that is was so late in the day, it means it wont get shipped to us until Monday, for a Wednesday arrival. We will have to survive. I tell him that there is actually two hinges at the bottom of the door, and I could "Macguiverize" something. I tell Lily that I will need some time back there working on it. She thinks I am crazy, that it needs a professional. Whatever...I came up front, and asked for Dan to help me, as I needed more muscle, and more hands putting that hinge on. We got the job done, and it actually works better than it has in a long time. It shuts all by itself without having to go back, and pushing it closed. This should save a lot in energy, except that the seal under the door was torn to shreds when the door fell earlier. Whatever...there is thousands of dollars of product in there, and it needs to be kept frozen. That means with the door shut.

Caitlyn made tortilla soup for dinner. It was very good, and she says we should have it more often. I said she could make it any time she wants I will eat it.

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