Woodstock's Blog
Books and other stuff I feel like discussing

By education and experience - Accountant with a specialty in taxation. Formerly a CPA (license has lapsed). Masters degree in law of taxation from University of Denver. Now retired. Part time work during baseball season as receptionist & switchboard operator for the Colorado Rockies. This gig feeds my soul in ways I have trouble articulating. One daughter, and four grandchildren. I share the house with two cats; a big goof of a cat called Grinch (named as a joke for his easy going "whatever" disposition); and Lady, a shelter adoptee with a regal bearing and sweet little soprano voice. I would be very bereft if it ever becomes necessary to keep house without a cat.
Previous Entry :: Next Entry


Read/Post Comments (3)
Share on Facebook

Accepting (or more precisely abdicating) responsibility

This might be a Coors Field Nugget, but I think there are broader issues to contemplate. I probably can't say too much about the specifics, for fear of disclosing too many identifying details, but I feel like I need to write about this.

In the past 3 or 4 weeks, we have had two groups come in to the reception lobby at Coors Field, each with problems. The first group was nearly an hour late for the meeting time for an on field, pregame ceremony. I know from personal experience that people invited to this sort of thing get very detailed instructions on when to meet, and where. There is a little give in the scenario, but not an hour's worth. There are just too many people arriving, some larger groups must be escorted at all times while in the tunnel, smaller groups directed to the green room, and so on. The woman who brought the late arrivals refused to acknowledge that she was the one who had not met the deadline. Every thing involved was the fault of the Rockies and various staff levels. Her complaints escalated to tears, then cursing, then a loud and louder voice. Eventually the children in the group, including at least one preschooler, joined in the angry profanity. They were eventually persuaded to enter the stadium and watch what remained of the game. {The brouhaha had extended into the fifth inning.}

The second group was a ticketing mixup. Somehow, they had ended up with two sets of tickets; one which had been voided and reprinted; and the second set which was valid. The person holding the two sets of tickets got them confused, and distributed the voided tickets to his family, which included at least 12 people.

The complaints were more or less a repeat of the views of the late arriving group, including slamming doors, profanity, and personal insults delivered face to face to those who were trying to help and get the mess straightened out. Including yours truly. This group also included several children.

I came away from the whole mess each time wondering what would have been so terrible if someone from each group had said: "You know what? I goofed up pretty badly, how can I help get the situation back on track?" The fact is that being cursed and insulted does very very little to encourage the helpful side of my personality.

And, as I think each incident over, I wonder at what kind of lesson each set of kids was learning? Calmly admit a mistake, and cooperate in its resolution? Or pound the desk, scream, curse, and blame everyone in sight for a failing of your own?

Rant mode off!

Read/Post Comments (3)

Previous Entry :: Next Entry

Back to Top

Powered by JournalScape © 2001-2010 JournalScape.com. All rights reserved.
All content rights reserved by the author.